Privacy Policy.

Scope of this policy

This policy explains how Strong Minds handles personal information collected through this public website, including contact and introductory-call requests. It does not replace the separate privacy information, consent, or service agreements that may be provided when you receive Strong Minds services.

Information we may collect

Depending on how you interact with the website, we may collect information you choose to provide, such as your name, email address, phone number, preferred appointment date and time, and the type of support you are interested in.

Please do not send detailed health information, crisis information, or other sensitive personal information through a general website form or by regular email.

How we use information

We use information to respond to inquiries, coordinate introductory calls, provide requested information, improve our public website, and meet legal, regulatory, or recordkeeping requirements where applicable.

We collect and use only the information reasonably needed for these purposes. We do not sell personal information.

Appointments and service information

When online appointment booking is activated, the information required to schedule an introductory call may be processed through our approved scheduling provider. Information collected or created as part of services is handled separately under applicable privacy requirements.

Where personal health information is collected in connection with services, Strong Minds follows applicable Ontario privacy requirements, including the Personal Health Information Protection Act, 2004 (PHIPA), where applicable.

Sharing information

We may use trusted service providers that help us operate our website, email, scheduling, or other business systems. We require providers to handle information only for authorized purposes and with appropriate safeguards. We may also disclose information where required or permitted by law.

Security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of information. No online system or email service can be guaranteed completely secure, so please use care when choosing what to send electronically.

We retain information only as long as needed for the purposes described above and to meet applicable legal, professional, and recordkeeping obligations.

Access, corrections, and concerns

You may contact us to ask questions about this policy, request access to or correction of information, or raise a privacy concern. Email info@strongminds.co with the subject line “Privacy Request.” We will respond in accordance with applicable requirements.

Changes to this policy

We may update this policy as our website or information practices change. The current version will always be posted on this page with its most recent update date.